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Free & Safe Shipping

Order Processing 

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Pre-ordered items are processed within 2-3 business days of arrival of stock. 

Note: Please check if we deliver to your pin code in the shopping cart checkout page. If there is no courier service available in your area, we apologise for the inconvenience caused.

Shipment of order 

Once the order is processed, the KIMARA team will ship it to you. We ship in almost all states of India but the shipping time depends on your location. It takes around 4 to 5 business days on a general basis. 

KIMARA products are Shipped rom Rajnandgaon, Chattisgarh (491441)

Note: KIMARA is not responsible for shipping carrier delays* 

Postal service problems are outside of our control and happen very rarely. We apologies for any inconvenience caused, incase you need updates on your order location or have any questions with your order please contact us at 

Status of order

When your order has shipped, you will receive an email notification and a SMS notification which will include a tracking number you can use to check your order status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

We're continuously striving to get your purchase to you sooner, however, in some unforeseen circumstances it may take a bit longer. In this case, we'll notify you of this delay immediately. If you have any further questions, please don't hesitate to contact us at

Delivery of Order

Once the order reaches the delivery location, our shipment staff will deliver it to you. To prevent misplaced delivery, please keep one of the following identity cards for verification:

  • Pan card
  • Driving Licence
  • Passport
  • Voter identification card
  • Unique Identification Card (Aadhaar) 


Followed by FAQ’s (Toggle list format)

  1. When will my order be shipped?

Your order will be shipped within 15 days, to track your order please click here

  1. Can I change my delivery address?

Once the shipment is done, we would not enjoy any change in shipment address

  1. How can I track my order?

Once the order is shipped, we will be dropping you, your tracking link through email and SMS. 

  1. How do I know if I have received my complete order?

KIMARA send you three things within the package, through which you can verify if you have got all the items in your package. ‘

KIMARA Kit and Authentication Certificate 

Product purchase slip and any additional tags attached with it. 

Original product, unused and unworn. 

  1. How can I change my order after it’s been placed?

Please contact our team at We will do everything possible to help you change your order. 

  1. I have received the incorrect products

We apologise that this happened, it’s very rare that our packaging team pack a different product. But if this is the case, we would like you to drop a mail at within three days. 

  1. Some of my items have been damaged in transit, what do I do?

We are sorry to hear this, please drop a mail at with damaged product photo. KIMARA holds a free replacement policy for damaged product , so don’t you worry, we will be replacing the product within 15 days. 

  1. I have received extra products I did not purchase, what do I do?

Hey, that might be some free goodies we send along with your order. We really love our customers, don’t we. But just in case you have received one more product with your order, please notify us at

  1. How much does shipping cost?

Not even one penny! KIMARA offers free shopping for all orders across the country. 

  1. Where do you deliver?

We deliver pan-india.

Use coupon code WELCOME10 for 10% off your first order.


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