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FAQ

  1. What kind of silver jewellery does Kimara sell?

Kimara sells genuine 925 silver jewellery that can vouch for its authenticity and quality. All jewellery including rings, bracelets, earrings and charms are carved of high-quality sterling silver. You can find the trademark logo embossed on every piece of jewellery bought from our store.

  1. Is the silver jewellery likely to get discoloured?

At Kimara, every piece of silver jewellery is a lifetime investment. Using perfumes, soap or products with strong chemicals, combined with humidity can cause discolouration. You should always try to minimize their exposure. Also, the nature of silver metal calls for cleaning from time to time. Taking due care will help retain their original sheen for long.

  1. When can I expect my order to be delivered?

At Kimara, we process your order as soon as we receive it. However, it might take us up to 48 hours to process and dispatch your order after it is confirmed from your end. You can expect your order to reach within 2-3 business days once it is dispatched from our warehouse. In case, you see a delay in the delivery, you are free to call our customer support team or check the status of your order by using the order reference id.

  1. What can I do to cancel my order?

As Kimara, we respect our customers’ decisions and understand their requirements. We are sorry if you need to cancel your order. You can write to our team about the cancellation. You can refuse the delivery of the product in case it has already been shipped from our end. In case of prepaid offers, we will initiate the refund of the amount paid for the product as soon as we receive the product back in our warehouse and due quality checks.

  1. What do I do if I receive an empty box?

At Kimara, we only work with prominent trustworthy delivery partners and there are minimal chances that your product will be tampered with at our end. However, if you happen to receive an empty box, you can reach out to our team at the earliest with the images of the box and your order number. You don’t have to be worried as we will ensure that your order is safely shipped back to you.

  1. Why 925 silver jewellery is better than ordinary silver ornaments?

925 sterling silver jewellery is durable and can easily be carved into unique embellishments. Be it a pendant, ring, earring, bracelet or any other jewellery piece, sterling silver offers incredible versatility. Unlike pieces that are made of inferior base metals and can irritate your skin, 925 silver adornments don’t contain such additions that can cause an allergic reaction.

  1. I want to buy a matching ring and pendant with the earrings, how can I place an order?

At Kimara, we have sets and bundles as one of the categories in our extensive catalogue. You can easily find predefined matching pendants, rings and earrings from our collection. You can also connect with our customer supports team for any further assistance.

Use coupon code WELCOME10 for 10% off your first order.

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